Terms of service

These Terms of Service (“Terms”) govern your use of the website [www.planetofsweets.co.uk] (“Site”) and your purchase of goods from Planet of Sweets Ltd (“Planet of Sweets”, “we”, “us”, “our”). By accessing our Site and/or placing an order, you agree to be bound by these Terms. Please read them carefully. If you do not agree to these Terms, you must not use our Site or purchase goods from us.

1. Company Information
Planet of Sweets Ltd is a company registered in England and Wales. Our registered business address is 1 New Elm Rd, Big Yellow Storage Manchester, M3 4JH, United Kingdom. You can contact us by email at info@planetofsweets.co.uk or by phone on +44 7412 288221.

2. Use of the Website
The Site is provided for lawful personal use only. You must not misuse the Site, interfere with its security, or attempt to gain unauthorised access to systems or data. We may update, suspend, or withdraw the Site at any time without notice.

3. Ordering and Contract Formation
To place an order, you must add products to your cart, proceed through checkout, and confirm payment. You will then receive an acknowledgement email confirming receipt of your order, which does not constitute acceptance. Acceptance of your order occurs when we dispatch your goods. Until dispatch, we reserve the right to refuse or cancel orders for reasons including stock availability, payment authorisation failure, pricing errors, or failure to meet eligibility requirements. The contract is concluded in English.

4. Prices and Payment
Prices are displayed in GBP and include VAT where applicable. We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other methods as displayed at checkout. All payments are securely processed using SSL encryption, and we do not store full payment card details.

5. Delivery
Delivery options, timescales, charges, and conditions are set out in our Shipping Policy. By placing an order, you agree to those terms. We are not liable for delays caused by events outside our control, including courier delays, adverse weather, or strikes. Goods must be accepted by you or a nominated representative aged 18 or over, and proof of age may be required.

6. Returns, Refunds, and Cancellations
Your statutory rights are not affected. Details of your rights and procedures for returns are set out in our Refund Policy. You may cancel most online purchases within 14 days of delivery under the Consumer Contracts Regulations 2013, subject to exceptions for perishable goods. Refunds will be made to the original payment method within ten business days after returned goods are received and inspected. Return postage costs are your responsibility unless the item is faulty or misdescribed.

7. Products and Availability
All products are offered subject to availability. We reserve the right to substitute items of equal or greater value where stock is unavailable. If a suitable substitute cannot be provided, we will issue a refund. Product images are for illustrative purposes only and packaging may differ. Due to the nature of confectionery products, weight variations of plus or minus 5 to 10 grams may occur.

8. Age Restrictions
Certain products may only be sold to customers aged 18 or over. By placing an order for such products, you confirm that you are legally permitted to purchase them.

9. Limitation of Liability
Nothing in these Terms excludes or limits liability for death, personal injury, or fraud caused by our negligence. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits or data. Our liability for any order is limited to the value of that order. We are not responsible for third-party websites linked from our Site.

10. Intellectual Property
All content on the Site, including text, images, logos, and software, is owned by or licensed to Planet of Sweets Ltd. You may not copy, reproduce, distribute, or use this content without our prior written consent.

11. Privacy and Cookies
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your data, and by our Cookies Policy.

12. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Changes to These Terms
We may update these Terms at any time. Updates will be posted on this page and will apply immediately to future orders. It is your responsibility to review the Terms regularly.