Privacy policy
Planet of Sweets (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
1. Information We Collect
When you shop or register on Planet of Sweets, we may collect your name, email address, billing address, delivery address, telephone number, payment details, password, and login information. We may also collect technical information such as your IP address, browser type, domain type, country, telephone code, referral URL, and browsing activity on our website. If you choose to receive marketing, we also record your preferences. In some cases, we may obtain publicly available information from official registers.
2. How We Use Your Information
We use your personal information to process and fulfil your orders, provide customer service, administer and improve our website, and show you relevant products, promotions, and advertisements. If you have opted in, we may also use your details to send you marketing communications. We may analyse usage data for statistical and research purposes to enhance the user experience.
3. Legal Basis for Processing
We process your data where it is necessary to perform a contract with you, such as delivering your order; where you have given consent, for example, to receive marketing or cookies; where we are under a legal obligation to do so; or where it is in our legitimate interests, such as improving services and preventing fraud.
4. Sharing Your Information
We do not sell your personal data. However, we may share your details with trusted third parties including payment providers to process transactions securely, delivery companies to fulfil orders, IT and hosting providers to maintain secure systems, and analytics or advertising providers to improve our services. We may also share information with authorities or regulators if required by law.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or reporting requirements. Order records are typically retained for a set number of years, while marketing data is stored until you withdraw your consent.
6. Your Rights
Depending on where you live, including under GDPR or CCPA, you may have the right to access the personal data we hold about you, request corrections, ask for deletion, restrict or object to processing, withdraw your consent, or request a copy of your data in a portable format. To exercise these rights, please contact us at [insert email address].
7. Cookies
We use cookies to enhance your experience, tailor content, and improve our services. Essential cookies allow you to use secure shopping and account features, while performance and analytics cookies help us understand how visitors use the site. Third-party cookies, such as those used by embedded services like YouTube, may also be set. You can manage or disable cookies through your browser settings, although some features of the site may not function properly without them.
8. Children’s Privacy
Planet of Sweets does not knowingly collect data from children under 13, or the minimum age required in your country. If you believe we have collected information from a child, please contact us immediately.
9. Security
We store personal information on secure servers and apply industry-standard measures to protect your data. While we take security seriously, no online system can be guaranteed 100% secure.
10. Changes to This Policy
We may update this privacy policy from time to time. Any significant changes will be posted on this page along with an updated “last updated” date.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, you can contact us by email at [insert email], by phone at [insert phone], or by post at [insert business address].